ECX ICT Business Solutions

Service level agreements (SLAs)

An SLA is getting fully customized and made in consultation with you, which can be recorded cases below.

SLA gives you certain guarantees necessary for the complexity of your IT environment and the size of your company. In addition, an SLA complements your existing IT staff. We provide a number of regular visits for preventive maintenance on the server environment and to test the high availability and backup procedures. These are tasks for which on the one hand requires a deep technical knowledge, on the other hand, we find that these essential functions in similar environments because of lack of time are usually running out or insufficient.

A direct goal is to preserve and optimize the performance and stability of the IT environment. An indirect goal is to save time for your internal IT staff. This freed up time can be used for:

  • Increased level of user support
  • Coaching & training of internal IT staff
  • Elaboration of IT policy and strategic asset
  • Preventive maintenance of your network
  • Solid technical contacts
  • Reduced rates for regular visits and / or incremental interventions
  • Guarantee availability of support in serious emergencies
  • Definition of responsibilities (who is responsible for which part of the network)
  • Backup for your internal IT staff
  • Possibility of Managed Services
  • Both onsite and remote, as displacements
  • administrative simplification
  • Monthly overview of your usage
  • Monthly fixed premium
  • "Next level" Account Management
  • SupportWeb for reporting applications and technical documentation
  • License Management
  • Remote monitoring of systems and processes
  • 24/7/7 support possible

Provide me information on the ECX SLAs